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World Class Driving : Life is Short, Just DriveWorld Class Driving, Where the Pursuit of Happiness Never Ends. . Latest news

Costa Rican entrepreneur Tej Kohli joins us this week with his customer-focused advice in eCRM: A Virtual Reality Check For Your Business . 2008 has been rife with examples of new levels in customer relationships, with a series of news stories about company-to-customer failures and successes. The principles of good usability and user-centered design have some strong parallels in customer relationship management. If you’re interested it your customers (and you should be), consider Tej Kohli’s insights.

Also, don’t forget our surfboard design contest for Web Directions South ends Friday, August 1st! Get your designs in soon to be in the running for a free conference pass (transferable to any Aussie friends if airline CRM horror stories are scaring you out of traveling). You could also win a handy Wacom Bamboo tablet! See full rules and details in our previous post .

New Issue: Get a Customer Relationship Reality Check

If you want to annoy web denizens, ask them to join a new social network. It’s the middle of 2008, it’s obvious the web has gone social and there’s no going back. However, recreating a social network person-by-person, click-by-click is already a point of fatigue for most web professionals. Thankfully, some very smart people are working on that problem as fast as they can, with notable progress. Ben Ward joins Digital Web Magazine this week to guide us through distributed social network strategies in Portable Social Networks, The Building Blocks Of A Social Web . If your own projects involve social networking, keep distributed social network standards in mind. Not only does it benefit users, but it also helps solidify identity and credibility on the web.

Secondly, don’t forget we’ll be launching our Web Directions South conference contest soon! Final details are assembled, so check back early next week. We’ll be on break, but I’ll post the specifics about the contest in place of a new issue.

p.s. Um, yes, I accidentally pre-published this news item last night, which astute web readers (and more than a few RSS subscribers) might have caught. Sorry about that. Free sneek peak—can I call it that?

New Issue: Ben Ward and Portable Social Networks

Brilliant chess master, world-class eccentric Bobby Fischer dies.2008 Cable News Network. Turner Broadcasting System, Inc. All Rights . Brilliant chess master, world-class eccentric Bobby Fischer dies. *Story . Home , World , U.S. , Politics , Crime , Entertainment , Health ,  . Top News. New Buddhists challenge Dalai Lama. 7 reported killed in Minnesota . wonderful news" and said American foreign policy had provoked the attacks. . Fischer became the first American world chess champion when he defeated .

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